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Welcome to the new Seymour Community Program Directory. Thanks for joining us! As with any new project it's possible that we only got it 99% right. If you have any suggestions, or see any information that needs updating, please contact us.

Privacy Policy

The Seymour Community Program Directory (SCPD) complies with the Australian Privacy Principles (APPs) and Health Privacy Principles.

We are committed to protecting the privacy of our users, contributors, contractors, and others who engage with us.

Please view our Privacy Policy below.

Privacy

1. Background and Purpose

The Seymour Community Program Directory (SCPD) complies with the Australian Privacy Principles (APPs) and Health Privacy Principles. We are committed to protecting the privacy of our clients, supporters, employees, volunteers, contractors, and others who engage with us. By providing us with your personal information, you are consenting to the collection, use, disclosure (if required), and storage of that information for the purpose it was collected, as explained in this policy.

2. Objectives

  • To inform you about your privacy rights.
  • To explain how SCPD collects and uses personal information.

3. About Your Information

Why we collect information

We collect information to help us engage with you. For example, to process your donation and provide a receipt, to provide you with a service, or to process an application.

  • SCPD only uses personal information for the purpose it was collected, related secondary purposes, or as authorised by law.
  • SCPD informs individuals about the purposes for data collection.

What information we collect

Information collected varies based on the situation but may include personal contact details, identification documents or information about your requirements and circumstances which are relevant to the services we provide. From time to time, we may also collect sensitive information (such as information regarding your gender, sexual orientation or ethnic origin) and/or health information (such as information regarding a person’s disability or mental health condition) about you when we have your consent or when we are required or authorised by law to collect such information. At all times, it is your choice how much information you would like to provide. However, if you do not provide any or all of the information requested, SCPD may be unable to provide services to you or otherwise deal adequately with any requests you have.

How we collect information:

We may collect information when you:

  • Complete an online form
  • Interact with us directly
  • Provide feedback or request information
  • Join a mailing or contact list

We may also collect information when we:

  • Address your queries and resolve complaints
  • Send information updates
  • Review quality improvement processes
  • Comply with contractual obligations to funding agencies

Our website

SCPD does not collect personal information from website visitors unless provided voluntarily. Cookies are used for tracking website usage for statistical purposes. Linked sites are bound by their own privacy policies.

4. Keeping your information safe

We store and manage your information in accordance with the Australian Privacy Principles. We take all reasonable steps to ensure the security of your information through safe systems, processes, and training.

How we use and disclose information

Information may be used for purposes including refining how we provide services, to improve governance procedures, or legal compliance. Information is not used for unrelated purposes without consent or statutory exceptions.

Third party disclosure

We may disclose information to third parties to fulfill the purposes for which it was collected or as required by law. We ensure third parties take steps to protect any disclosed information and destroy or de-identify it when no longer required.

How long we keep your information

We retain information for as long as it is needed for the collected purpose or as required by law. If you request deletion of your information, we will do so whenever possible, subject to legal or safeguarding requirements.

Dealing with us anonymously or pseudonymously

You have the right to interact with SCPD anonymously or using a pseudonym, though this may limit service provision.

5. Queries and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your information, please contact us at:

Escalating

If SCPD breaches this policy or your rights, you have the right to complain. SCPD will address your concerns and maintain records of the resolution. If your concerns are not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at OAIC or phone 1300 363 992.

Consent and Opt-Out

If you do not consent to the use of your or your organisation's information as outlined in this policy, or if you wish to opt out of any future use of your information, please contact the directory management.